Design that serves

the public good.

User Experience Research and Design is a full-service UX Research and Design firm working at the intersection of people, policy, and technology - for government, civil society and nonprofits.

Get Started

Partial client list. We started with consumer products back in 1999, moved to enterprise applications, startups, academics, government and civil society. We understand how to build products and programs that solve human needs in complex industries.

PROJECTS

  • Artificial Intelligence:
    MLCommons AI Risk & Reliability AILuminate, MLPerf Endpoints

  • Call Centers & CRMs:
    Staples, Carnival Cruise Lines, City of Gainesville

  • Consumer Applications:
    H&R Block, Microsoft, Mindbody, Zumba Fitness, Fidelity Investments

  • Consumer Websites:
    Zumba Fitness, Adidas, Reebok, Beechcraft Aviation, Hallmark, UBS Financial, UMB Banking, BankNorth, SHI, Microsoft, Colliers International, Monster, Federal Reserve Bank, Watsco, H&R Block, Staples, Common Threads, Dunlop Tires, NowCar, startups

  • Education & Learning:
    The Lab at OPM, Skillsoft, Kaplan University, University of Miami, Miami-Dade College, Florida International University, Ironhack, Time4Learning, National Health Career Association, Venture Hive

  • Enterprise Applications:
    Federal Reserve Bank, Fidelity Investments, TD Bank, Carnival Cruise Lines, Mindbody, H&R Block, Nationwide Insurance, Novartis Pharmaceuticals, ProcessMap, 3M Healthcare, JP Morgan Chase, Wipro, Watsco, Bentley University

  • Entrepreneurship:
    UX research startup founder, UX advisor for incubators, accelerators, and startups

  • Government:
    Federal Reserve Bank, City of Gainesville, The Lab at OPM, US Army, FEMA, Health & Human Services, National Parks Service, NOAA, Office of Personnel Management, US Digital Service

  • Mobile / IOT / Interactive:
    Zumba Fitness, Mindbody, myGNV, Exxon, City of Gainesville

INDUSTRIES

  • Artificial Intelligence

  • Call Centers

  • Consumer Experiences

  • Curriculum Development

  • Conference Production

  • Entrepreneurs, Startups & VC

  • Film & Photography

  • Financial / Fintech

  • Exercise & Nutrition

  • Government (City & Federal)

  • Healthcare

  • HVAC

  • Insurance

  • Law

  • Nonprofit

  • Pharmaceutical

  • Policy & Process

  • Real Estate

  • Retail (Web & Brick)

  • Social & Community

  • Taxes

  • Vehicles

EXPERTISE

  • Data Visualization

  • Design Strategy

  • Design Thinking

  • User Experience

  • User Research

  • Personas / Journeymaps

  • Information Architecture

  • Interaction / UI Design

  • Instructional Design

  • Plain Language

  • Product Design

  • Product Operations Management

  • Product Strategy

  • Project Management (PMP, Scrum)

  • Program Management

  • Prototyping

  • Service Design

  • Strategic Planning

  • Team Leadership

  • Transformation & Operations

  • Mentoring / Coaching

User Experience Research and Design is a UX firm that focuses on improving digital experiences through human-centered design. Since 1999, we’ve been supporting companies, governments, and startups in user research, prototyping, design strategy, and program management. How can we activate your vision?